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Privacy Policy

Privacy Policy for Cortex Online

Effective Date: 05/01/2025

Introduction

Cortex Online (referred to as "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and store your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Learning Management System (LMS) platform (the "Platform"), you agree to the practices outlined in this policy.

Information We Collect

1. Personal Information You Provide

We may collect the following personal information directly from you when you register or interact with the Platform:

  • Identity Information: Name, email address, phone number, date of birth, and profile photo (optional).
  • Educational Information: Course enrolments, progress reports, test results, and submitted assignments.
  • Payment Information: Details required to process payments, such as credit/debit card information (handled by a secure third-party payment provider).

2. Automatically Collected Information

When you access the Platform, we automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Login times, pages visited, and interactions with Platform features.

3. Third-Party Information

We may receive information about you from third parties, including:

  • Educational institutions linked to your account.
  • Authentication providers (e.g., Single Sign-On).

How We Use Your Information

We collect and use personal information to:

  1. Provide and maintain the Platform’s services.
  2. Enable educational institutions to track student progress.
  3. Communicate important updates, course reminders, and technical support.
  4. Process secure payments.
  5. Improve Platform functionality through data analysis.
  6. Comply with legal obligations and enforce our terms of service.

Disclosure of Your Information

We do not sell your personal information. However, we may disclose it in the following circumstances:

  1. To Service Providers: We share information with trusted third parties that assist in operating the Platform, such as cloud hosting, analytics, and payment processing providers.
  2. To Educational Institutions: Data, including progress reports and test results, may be shared with schools or educational providers linked to your account.
  3. For Legal Compliance: If required by law or to protect our rights, users, or the public.
  4. With Consent: When you explicitly authorise us to share your information.

Data Security

We implement robust technical and organisational measures to safeguard your personal information. These include encryption, firewalls, and secure access protocols.

  • Personal data is stored securely on servers located in Australia.
  • We retain your information only as long as necessary to provide our services or comply with legal requirements.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

  1. Request access to your personal information.
  2. Request corrections to your personal information if it is inaccurate, out of date, incomplete, or misleading.
  3. Lodge a complaint if you believe we have breached the Australian Privacy Principles.

To exercise these rights, please contact us at admin@cortexacademy.com.au.

If you are not satisfied with our response to a privacy-related complaint, you can contact the Office of the Australian Information Commissioner (OAIC) via their website: www.oaic.gov.au.

Children’s Privacy

Our Platform is intended for use by students under the supervision of a guardian, parent, or institution. We do not knowingly collect personal information from children under the age of 13 without proper consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your user experience.
  • Analyse Platform performance.
  • Personalise content and recommendations.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the Platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page with the "Effective Date" adjusted. Continued use of the Platform after changes are made constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

This Privacy Policy applies to all users of Cortex Online, including students, educators, and administrators in New South Wales, Australia.